Terms and Condtion
The following terms and conditions (“User Agreement“) govern your visit, access to, and use of, this Web site located at https://www.iapple-ae.com By using this “Site” or submitting an order for products or services, you indicate your acceptance of, and agreement to be bounded by, the terms and conditions set forth below.
All contents of the “Site” may be changed by i Apple – www.iapple-ae.com in the future without prior notice. It is you, as a user, to periodically return to our site and receive the newest updates of the terms and conditions for amendments. Any amendments of terms and conditions will be taken in effect immediately. Your continued usage of https://www.iapple-ae / following any changes will constitute agreement to such amendments. The Terms of Services were last updated.
Refund and Return
We provide a return period of 3 days, during which a restocking fee of 10% of the invoice value applies if the product remains unopened. If the product has been opened and used, we cannot accept a return. In the event of any manufacturing hardware issues within 3 days of receiving the product, we can offer a replacement, subject to approval after inspection by our technical team. For any software issues, we will only address the software and will not provide a replacement. If you receive the incorrect product or a defective item, we will arrange for a replacement.
Warranty
We provide a one-year warranty (unless otherwise specified for a particular product) for all products sold on our website, warranty coverage commences from the original date of purchase indicated on your invoice. It specifically covers handsets, handheld All Brands ,
Our warranty excludes the following scenarios:
Misuse, including instances where the product is not used for its intended purpose or if the cover is opened by a non-authorized individual.
Damage resulting from drops, exposure to water or other liquids, even if the product is labeled as waterproof or water-resistant.
Repairs conducted by unauthorized service centers or any attempts at self-repair.
Damage to the cover due to excessive wear and tear, improper ventilation, or exposure to other unusual elements.
Damage caused by the use of incorrect software.
To avail of warranty service:
If you encounter any issues with your device, please email us at support@iapple-ae.com , referencing your order number and detailing the defect in your device or you may initiate a RMA by logging into your i Apple user account.
Upon receiving your email, we will provide you with a Return Merchandise Authorization (R.M.A.) Number and coordinate the pickup of the item from your location.
Ensure that you return the entire defective product with all accessories, including the original box, as missing items may hinder the warranty process.
Manufacturer Warranty:
For products covered under manufacturer warranty, please refer to the manufacturer’s terms and conditions. Clients are required to contact the manufacturer’s service center directly to avail themselves of warranty services for products under a 1-year manufacturer warranty.
Changes to This User Agreement
i Apple – www.iapple-ae.com reserves the right to change or modify any of the terms and conditions contained in this User Agreement, or any policy of the Site, at any time and in its sole discretion. If i Apple decides to change this User Agreement, it will post a new version on the Site and update the effective date set forth above. Any changes or modifications to this User Agreement or policy.
